Refund & Return Policy

In this Refund & Return Policy, the words “you” and “your” refer to each customer, service user, or site visitor. “Merchant” refers to each seller on our platform. “We”, “us”, “our” or “company” refers to Just Shopping Private Limited. The terms and conditions of refunds and returns are applicable for all purchases made on the website [https://www.redlemon-lifestyle.in/] and/or mobile applications (hereinafter referred to as the “platform”).

By using the platform, you agree to be bound by the following:

  1. Refund & Return Policy

  2. User Terms of Use

  3. User Privacy Policy

  4. Disclaimer

These collectively form the “Policies”, which constitute a binding agreement (the “Agreement”) between you and the company regarding your use of the website and services.

You affirm that you are above 18 years of age, of sound mind, and competent to enter into this agreement. If you are under 18, you are deemed to be using the website under parental/guardian supervision and in accordance with applicable law.

Return & Replacement Conditions

  • If you receive a damaged/defective product or one that does not match your order specifications, you must notify our customer service team within 48 hours of delivery to request a replacement (“Request”).

  • Requests made after 48 hours may not be accepted.

  • Once we receive your request, we will verify its authenticity. If genuine, we will initiate a replacement or refund process. Frivolous or unjustified claims may result in legal action.

Return Process

  • Products must be returned in their original packaging with price tags, labels, barcodes, user manuals, warranty cards, and invoices.

  • Products should be securely packed to avoid further damage during transit.

  • Pick-up will be arranged by the company’s logistics partner. If not possible, you may be asked to courier the product within 1 day of notification, and courier charges will be reimbursed after prior consultation.

  • Returned items will be verified by the company/merchant before a refund or replacement is processed.

Refund Policy

  • If a replacement is not possible, a refund will be initiated once the returned product passes verification.

  • Refunds will be made to the original payment method:

    • Online payments: Refunded to the source account.

    • COD payments: Refunded to the bank account you provide.

  • Once we receive your returned product, the refund will be processed within 24 hours.

For any queries, contact us at support@redlemon-lifestyle.in or call 9024498312.